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Welcome to Tivora Electronics (“Company,” “we,” “our,” “us”). These Terms & Conditions govern your use of our website, services, and the purchase of any products sold through our platform. By accessing or purchasing from Tivora Electronics, you agree to comply with and be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our website.
To use our website or place orders, you must:
Be at least 18 years old, or use the website under supervision of a parent/guardian.
Provide accurate and complete information while creating an account or placing an order.
When creating an account:
You must provide accurate, current, and complete information.
You are responsible for maintaining the confidentiality of your login details.
You are responsible for all activities that occur under your account.
Tivora Electronics reserves the right to suspend or terminate accounts found engaging in fraudulent, abusive, or unlawful activity.
We strive to provide accurate product details, specifications, images, and pricing.
However, minor variations may occur due to screen settings, lighting, or product updates by manufacturers.
Prices, features, offers, and discounts are subject to change without notice.
We reserve the right to correct errors, inaccuracies, or omissions at any time.
Placing an order does not guarantee acceptance.
Tivora Electronics reserves the right to cancel or refuse any order due to:
Limited stock
Payment issues
Incorrect pricing or product information
Fraud detection or suspicious activity
We accept:
Credit/Debit Cards
Net Banking
UPI
Wallets
Cash on Delivery (if available)
Your payment must be authorized and successfully completed before dispatch.
All prices listed are inclusive/exclusive of taxes (depending on local laws; specify GST included/excluded).
Shipping charges, if applicable, will be added at checkout.
Delivery timelines are estimates and may vary due to external factors such as weather, logistics delays, or unforeseen circumstances.
Once shipped, you will receive tracking details.
Tivora Electronics is not liable for delays caused by courier partners.
In case of delivery to an incorrect or incomplete address provided by the customer, reshipment charges may apply.
Tivora Electronics follows a strict no return and no replacement policy.
Once a product is delivered, it cannot be returned or replaced for reasons including (but not limited to) preference change, size mismatch, model change, or any other non-technical reason.
Please review product details, specifications, and compatibility carefully before placing the order.
If the product is received in a damaged or non-functional condition, customers must inform us within 24–48 hours of delivery.
A clear unboxing/damage video is mandatory for verification.
Ineligible cases (video missing, tampered packaging, or damage caused after delivery) will not qualify for support under damage-on-delivery.
Refunds are only processed if:
The product arrives damaged and is verified by our team.
We are unable to repair or replace a defective unit during initial DOA support.
Shipping and other service charges are non-refundable.
All products purchased from Tivora Electronics come with a 1-Year Warranty.
Warranty covers:
Manufacturing defects
Hardware malfunctions
Internal component failures
Warranty does not cover:
Physical damage
Water damage
Burnt components
Accidental drops
Unauthorized repairs or tampering
Normal wear & tear
Customers must contact our support team or the brand-authorized service center.
Warranty claims must include:
Product serial number
Purchase invoice
Description of issue
Services under warranty may include:
Repair
Component replacement
Unit replacement (if authorized by service center)
All warranty repairs/replacements are handled directly by authorized service centers.
Tivora Electronics will assist with guidance but is not responsible for service center timelines or decisions.
Orders can be cancelled before dispatch.
Once shipped, cancellations are not allowed.
We may cancel orders due to:
Stock unavailability
Payment failure
Fraud detection
Incorrect pricing or product listing
Refunds (if any) will be processed to the original mode of payment.
You agree not to:
Misuse the website for unlawful purposes
Attempt to hack, disrupt, or gain unauthorized access
Copy, distribute, or misuse product content or images
Place fraudulent or fake orders
Misrepresent identity or payment information
Violating these rules may result in account termination and legal action.
All content on the website—including text, images, graphics, logos, product data, design, and software—is the property of Tivora Electronics.
You may not copy, reproduce, modify, distribute, or use any content without written permission.
Our website may contain links to third-party sites.
We are not responsible for:
Their content
Privacy practices
Availability or services
Use them at your own risk.
Tivora Electronics shall not be liable for:
Direct, indirect, incidental, or consequential damages
Loss of data, revenue, or business opportunities
Issues arising due to misuse or improper handling of products
Product performance issues covered under manufacturer warranty
Our maximum liability is limited to the amount paid for the product.
You agree to indemnify and hold harmless Tivora Electronics and its employees from any claims, losses, damages, liabilities, or expenses arising from:
Your misuse of the website
Violation of these Terms
Violation of any law or third-party rights
Your use of the website is also governed by our Privacy Policy, explaining how we collect, use, and process your data.
Tivora Electronics reserves the right to update or modify these Terms at any time.
Changes will be posted on this page with a revised “Last Updated” date.
These Terms are governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of courts in Kozhikode, Kerala.
For questions or support, reach out to us at:
Email: info@tivoraelectronics.com
Phone: +91 6238762189
Address: Karat Group International Pvt Ltd.
Bypass Road Koduvally, Koduvally Post, 673572