Tivora Electronics (“Company,” “we,” “our,” “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you use our website, mobile site, or purchase our products.
By using our services, you agree to the practices described in this policy.
1. Information We Collect
1.1 Personal Information
When you interact with Tivora Electronics, we may collect:
- Full Name
- Email Address
- Phone Number
- Billing & Shipping Address
- Username & Password (encrypted)
- Payment-related details (handled securely by payment gateway)
- Order history and transactions
- Warranty claim details
1.2 Non-Personal / Technical Information
We may collect:
- IP address
- Device type
- Browser type
- Operating system
- Pages visited
- Time spent on website
- Cookies and tracking data
1.3 Automatic Data Collection
We use tools like:
- Google Analytics
- Facebook Pixel
- Tracking cookies
to understand user behavior and improve our services.
2. How We Use Your Information
We use collected information to:
- Process and deliver your orders
- Provide customer support and warranty assistance
- Send order confirmations, invoices, and updates
- Improve website performance, speed, and navigation
- Personalize browsing experience
- Detect fraudulent activities
- Perform analytics and improve product offerings
- Comply with legal obligations
We never sell your data to anyone.
3. Cookies & Tracking Technologies
We use cookies to:
- Maintain login sessions
- Save cart information
- Track website performance
- Provide personalized recommendations
- Analyze visitor behavior
You may disable cookies in your browser, but some features may not function properly.
4. Sharing of Information
We may share your information with:
4.1 Service Providers
- Courier / logistics partners
- Payment gateway providers
- Repair & warranty service centers
- Analytics and marketing platforms
4.2 Legal Authorities
We may disclose personal data:
- If required by law
- To comply with government regulations
- To detect and prevent fraud or misuse
We do not share your personal information with unauthorized third parties.
5. Payment Information Security
- Tivora Electronics does not store or see your full payment details.
- All payments are processed through secure, PCI-DSS compliant payment gateways.
- We may receive limited non-sensitive data such as payment method, transaction ID, and status.
6. Data Protection & Security
We implement multiple security measures including:
- Encrypted password storage
- SSL encryption on all pages
- Secure cloud hosting
- Regular malware scanning
- Limited access to personal data
- Firewall and intrusion detection tools
Even though we follow best practices, no online transmission is 100% secure.
Users share information at their own risk.
7. Your Rights & Choices
You may request to:
- Access your personal information
- Update or correct your data
- Delete your account
- Opt out of marketing or promotional emails
- Ask for a copy of your stored data
To exercise your rights, contact us at info@tivoraelectronics.com.
8. Data Retention
We retain personal data for:
- As long as necessary for order processing
- Warranty duration - 1 Year
- Legal and accounting compliance
Data no longer required will be securely deleted.
9. Third-Party Links
Our website may contain links to:
- Brand websites
- Blogs
- Product manuals
- Social media pages
Tivora Electronics is not responsible for the content or privacy practices of external websites.
10. Children’s Privacy
Our website is not intended for children below 18 years of age.
We do not knowingly collect information from minors.
11. Changes to This Privacy Policy
We may update this policy from time to time.
Changes will be posted on this page with the updated “Last Updated” date.
12. Contact Us
For any privacy-related queries:
Email: info@tivoraelectronics.com
Phone: +91 6238762189
Address: Karat Group International Pvt Ltd.
Bypass Road Koduvally, Koduvally Post, 673572
