Terms & Conditions

1. Introduction

Welcome to Tivora Electronics ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website located at tivoraelectronics.com (the "Website") and the purchase of products from Tivora Electronics, a subsidiary of Karat Group International Pvt Ltd.

By accessing our Website and making a purchase, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website or purchase our products.

2. Definitions

• "Goods" means all products offered for sale on our Website, including but not limited to Smart TVs, LED TVs, and related electronics.
• "Services" means all services provided by Tivora Electronics, including delivery, customer support, and warranty services.
• "Contract" means the agreement between you and Tivora Electronics for the purchase of Goods.
• "Customer" or "You" means the person or entity purchasing Goods from our Website.
• "Website" means tivoraelectronics.com and all associated web pages.

3. Acceptance of Terms

By placing an order on our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Tivora Electronics.

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after such modifications constitutes your acceptance of the updated Terms.

4. Product Information

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions, images, or other content on the Website are accurate, complete, reliable, current, or error-free.

Product colors may vary slightly from what is displayed on your screen due to monitor settings and display technology.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

5. Pricing and Payment

All prices displayed on the Website are in Indian Rupees (INR) and are exclusive of applicable taxes, including Goods and Services Tax (GST), unless otherwise stated.

We reserve the right to change prices at any time without prior notice. However, the price charged for a product will be the price displayed at the time you place your order.

Payment can be made through:

• Online payment methods (Credit/Debit Cards, UPI, Net Banking) via Razorpay
• Cash on Delivery (COD) - subject to availability and order value

All payments are processed securely through our payment gateway partners. We do not store your complete payment card information on our servers.

6. Orders and Acceptance

When you place an order, you are making an offer to purchase Goods from us. We reserve the right to accept or reject any order at our sole discretion.

An order is considered accepted when we send you an order confirmation email with an order number. The Contract is formed at the time we send the order confirmation.

We may refuse to process or cancel any order if:

• The product is out of stock or unavailable
• There is an error in the product description or pricing
• We suspect fraudulent activity
• The order violates any applicable laws or regulations

If we cancel your order after payment has been processed, we will issue a full refund to your original payment method within 7-10 business days.

7. Delivery

We offer delivery services across India. Delivery times and costs vary based on your location and the selected shipping method.

Estimated delivery times are provided at checkout and are approximate. We are not liable for delays caused by:

• Weather conditions
• Natural disasters
• Transportation delays
• Incorrect or incomplete delivery addresses
• Unavailability of recipient

Risk of loss and title for products pass to you upon delivery to the carrier. You are responsible for inspecting the products upon delivery and reporting any damage or defects within 48 hours.

If you are not available to receive the delivery, we may attempt redelivery or hold the shipment at a local facility. Additional charges may apply for redelivery.

8. Returns and Refunds

We want you to be completely satisfied with your purchase. Please refer to our Refund Policy for detailed information about returns, exchanges, and refunds.

In general:

• Returns must be initiated within the specified return period (typically 7 days from delivery)
• Products must be in original condition with all accessories, packaging, and documentation
• Refunds will be processed to the original payment method within 7-10 business days
• Return shipping costs may apply unless the product is defective or incorrect

9. Warranty

All products sold by Tivora Electronics come with a manufacturer's warranty as specified in the product description. Warranty terms vary by product and are subject to the manufacturer's warranty policy.

Warranty coverage typically includes:

• Manufacturing defects
• Hardware malfunctions under normal use
• Parts and labor for covered repairs

Warranty does not cover:

• Damage caused by misuse, abuse, or accidents
• Damage from unauthorized repairs or modifications
• Normal wear and tear
• Cosmetic damage
• Software issues not related to hardware defects

To claim warranty service, please contact our customer support with your order number and a description of the issue.

10. Intellectual Property

All content on the Website, including text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Tivora Electronics or its content suppliers and is protected by Indian and international copyright laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any content from the Website without our express written permission.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Tivora Electronics shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

Our total liability to you for all claims arising from or related to the use of the Website or purchase of Goods shall not exceed the amount you paid to us for the specific product giving rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.

12. Consumer Protection

These Terms are subject to the Consumer Protection Act, 1986, and the Consumer Protection Act, 2019, as applicable in India. Nothing in these Terms shall exclude or limit your rights as a consumer under applicable consumer protection laws.

If you have any complaints or concerns, please contact our customer support team. You also have the right to file a complaint with the appropriate consumer forum or authority.

13. Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Website, to understand our practices regarding the collection and use of your personal information.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts in Kozhikode, Kerala, India.

15. Contact Information

If you have any questions about these Terms, please contact us:

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on the Website and updating the "Last Updated" date. Your continued use of the Website after such modifications constitutes your acceptance of the updated Terms.