Refund & Cancellation Policy

1. Introduction

At Tivora Electronics, we strive to ensure your complete satisfaction with every purchase. This Refund & Cancellation Policy outlines the terms and conditions under which you can cancel orders or return products for a refund or replacement.

By making a purchase on our Website, you agree to the terms of this Refund & Cancellation Policy. Please read this policy carefully before placing an order.

2. Cancellation Policy

2.1 Pre-Shipment Cancellation

You may cancel your order at any time before it is shipped or marked "Out for Delivery". To cancel an order:

• Log in to your account and go to "My Orders"
• Click on "Cancel Order" for the order you wish to cancel
• Alternatively, contact our customer support team at info@tivoraelectronics.com or call +91 6238762189

Once your cancellation request is confirmed, we will process the refund within 3-7 business days.

2.2 Post-Shipment Cancellation

Once an order has been shipped or is marked "Out for Delivery", it cannot be cancelled. However, you may return the product after delivery as per our Return Policy outlined below.

3. Return Policy

3.1 Return Eligibility

You may return products within 7 days of delivery for the following reasons:

• Defective Product: Product has manufacturing defects or malfunctions
• Wrong Product: Incorrect product delivered (different from what was ordered)
• Damaged Product: Product damaged during transit (must be reported within 24 hours)
• Missing Accessories: Incomplete product with missing accessories or components
• Size/Model Mismatch: Product specifications don't match the description (if applicable)

3.2 Return Conditions

To be eligible for return, products must meet the following conditions:

• Product must be in "as new" condition with all original packaging
• All accessories, manuals, warranty cards, and original tags must be included
• Product must not be used, damaged, or tampered with (except for defective items)
• Serial numbers must match the original invoice
• No visible scratches, marks, or signs of wear
• Original invoice or order confirmation must be provided

3.3 Non-Returnable Items

The following items cannot be returned:

• Products used beyond 7 days from delivery
• Products without original packaging or accessories
• Products damaged due to misuse, abuse, or accidents
• Products modified or repaired by unauthorized service centers
• Gift cards or promotional vouchers
• Products purchased during special sales or clearance (unless defective)

4. Return Process

4.1 Initiating a Return

To initiate a return:

1. Log in to your account and go to "My Orders"
2. Select the order you wish to return
3. Click on "Return/Replace" and select the reason for return
4. Provide detailed description and photos (if applicable)
5. Submit the return request

Alternatively, contact our customer support team:

• Email: info@tivoraelectronics.com
• Phone: +91 6238762189
• WhatsApp: +91 6238762189

4.2 Return Authorization

Once your return request is approved, you will receive:

• Return Authorization Number (RAN)
• Return shipping instructions
• Return address and packaging guidelines

4.3 Shipping the Return

Please follow these guidelines when shipping returns:

• Use the original packaging whenever possible
• Securely pack the product to prevent damage during transit
• Include the Return Authorization Number (RAN) inside the package
• Use a trackable courier service with insurance
• Keep the shipping receipt until the return is processed

5. Refund Policy

5.1 Refund Eligibility

Refunds will be processed for:

• Cancelled orders (before shipment)
• Returned products that meet return conditions
• Defective or damaged products
• Wrong products delivered
• Products not delivered within promised timeframe (subject to terms)

5.2 Refund Processing Time

Refunds are processed as follows:

• Order Cancellation: 3-7 business days from cancellation confirmation
• Product Return: 7-10 business days from receipt and verification of returned product
• Defective Products: 5-7 business days after verification

Refunds will be credited to the original payment method used for the purchase.

5.3 Refund Amount

The refund amount will include:

• Full product price
• Shipping charges (if return is due to our error or defective product)

The following charges are non-refundable:

• Return shipping charges (unless return is due to our error)
• Payment gateway charges (if applicable)
• GST/Tax charges (as per government regulations)
• Insurance charges

6. Replacement Policy

6.1 Replacement Eligibility

We offer replacement for:

• Defective products (within warranty period)
• Wrong products delivered
• Damaged products (reported within 24 hours)
• Products with missing accessories

6.2 Replacement Process

Replacement follows the same process as returns. Once we receive and verify the returned product, we will ship the replacement within 3-5 business days.

If the replacement product is out of stock, we will:

• Offer an alternative product of equal or higher value
• Process a full refund if no alternative is available

7. Warranty Claims

Products covered under manufacturer's warranty should be claimed directly with the manufacturer or through our authorized service centers. Warranty claims are separate from return/refund requests and are subject to the manufacturer's warranty terms.

For warranty-related issues, please contact our customer support team with your order number and warranty card.

8. Contact Information

For any questions, concerns, or assistance with returns, refunds, or replacements, please contact us:

9. Important Notes

• All return requests must be initiated within 7 days of delivery
• Damaged or defective products must be reported within 24 hours of delivery
• Products must be returned in original condition with all accessories
• Refunds will be processed only after verification of returned products
• We reserve the right to reject returns that don't meet our return conditions
• This policy is subject to change without prior notice

10. Policy Updates

We reserve the right to modify this Refund & Cancellation Policy at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of our services after such modifications constitutes your acceptance of the updated policy.